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Shipping Policy
At GLOZIAA, every order is handled with intention and precision. From formulation to final dispatch, we ensure your products reach you safely and beautifully.
1. Order Processing
- ● Orders are processed within 1–3 business days (excluding Sundays and public holidays).
- ● During product launches, promotional periods, or festive seasons, processing times may extend slightly.
- An incorrect item was delivered
Once your order is dispatched, you will receive a confirmation email or SMS with tracking details.
2. Delivery Timeline
Estimated delivery timelines after dispatch:
- Metro cities: 3–5 business days
- ● Non-metro locations: 4–8 business days
- ● Remote areas: May require additional time
Delivery timelines are estimates and not guaranteed. Delays may occur due to:
- Courier partner delays
- Weather conditions
- Public holidays
- Unforeseen logistical disruptions
GLOZIAA is not liable for delays caused by third-party shipping providers.
3. Shipping Charges
- ● Shipping charges (if applicable) will be calculated and displayed at checkout
- ● Complimentary shipping may be offered on qualifying order values or during promotional campaigns.
4. Order Tracking
Once your order has been dispatched, you will receive tracking information via email or SMS.
Customers are responsible for monitoring shipment progress using the provided tracking link.
5. Incorrect or Incomplete Address
Customers must provide accurate and complete delivery details at checkout.
GLOZIAA is not responsible for:
- ● Failed deliveries due to incorrect address
- ● Delays caused by incomplete contact details
If an order is returned due to incorrect information, re-shipping charges may apply.
6. Failed Delivery Attempts
If delivery fails due to customer unavailability or refusal:
- ● Courier partners may attempt redelivery
- ● Additional charges may apply for re-dispatch
Repeated failed attempts may result in order cancellation without shipping fee refund. .
7. Damaged Package in Transit
If your package appears visibly damaged upon delivery:
- Do not accept the package, if possible
- ● Contact us within 48 hours with images and an unboxing video
This helps us investigate and resolve the issue quickly. .
8. International Shipping (If Applicable in Future)
Currently, GLOZIAA ships within India only.
International shipping policies will be updated once available.
9. Contact
For shipping-related queries:
customersupport@gloziaa.com
Response time: 24–48 business hours
Notes
- ● Delivery times are estimates and subject to factors affecting logistics.
- ● Refer to our Return Policy for return-related details.
Gloziaa is a modern skincare brand dedicated to enhancing your natural glow. Our thoughtfully crafted formulas blend science and gentle care to deliver visible results with a touch of everyday luxury.
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